โ˜…โ˜…โ˜…โ˜…โ˜…
Verified Reviews
โ˜…โ˜…โ˜…โ˜…โ˜… "Best Air Freight from London to Nairobi (3 Days Door-to-Door) Dropped my cargo at the Southall warehouse (UB2), it went on the Friday flight and was delivered to my door in Nairobi within 3 days. WhatsApp tracking updates throughout and no hidden charges on arrival.โ€ โ€” Mercy Mwongeli, Air Freight ยท Southall (London) โ†’ Nairobi | Personal Cargo
โ˜…โ˜…โ˜…โ˜…โ˜… "UK to Kenya Sea Freight โ€” 48 Days Door-to-Door with Full Tracking. From sailing to final delivery took 48 days. Regular WhatsApp updates, clear pricing from the start, and Azaanex handled the Kenya customs clearance professionally at Mombasa." โ€” Omar Hassan, Sea Freight ยท UK to Mombasa
โ˜…โ˜…โ˜…โ˜…โ˜… "Best Way to Shop from Amazon UK and Ship to Kenya. Used their Southall address for Amazon UK and ASOS orders. They received, consolidated and shipped everything together, then delivered door-to-door in Kenya." โ€” Njeri Kamau, Nairobi, Shop & Ship ยท Amazon UK to Kenya
โ˜…โ˜…โ˜…โ˜…โ˜… "Car Shipping UK to Kenya โ€” Seamless Tilbury to Mombasa Delivery. Triple A arranged the QISJ inspection, coordinated delivery to Tilbury port, and my Range Rover arrived in Mombasa within 35 days. Azaanex cleared it without delays." โ€” David Kariuki, Nairobi, Vehicle Shipping ยท Tilbury to Mombasa
โ˜…โ˜…โ˜…โ˜…โ˜… "Returning Resident Shipping โ€” Expert KRA Guidance & Duty Relief. Triple A guided me on KRA returning resident rules before shipping. That advice helped avoid major issues at customs and made the whole process smooth." โ€” Nelson Osoro, Returning Resident, Returning Resident ยท Mombasa
โ˜…โ˜…โ˜…โ˜…โ˜… "I have used Triple A several times for business cargo from the UK to Kenya and they have been prompt every time. Good pricing, reliable communication, and door-to-door from UK collection to Kenya clearance." โ€” Kamau Njuguna, Nairobi, Commercial Cargo ยท UK to Kenya
โ˜…โ˜…โ˜…โ˜…โ˜… "Heavy Machinery Shipping UK to Kenya (5-Tonne Industrial Equipment). Shipped a 5-tonne Pearson Guillotine from Plymouth to Nairobi. Safely loaded, professionally handled, and significant savings using the UKโ€“Kenya EPA route." โ€” Dean Metal Craft South West Ltd, Machinery Shipping ยท Plymouth to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "I needed to send student belongings from the UK to Kenya and Triple A made it simple and affordable. Boxes collected, process clearly explained, and door-to-door delivery arrived safely in Nairobi with good updates throughout." โ€” Aisha Athman, Student, Student Shipping ยท UK to Kenya
โ˜…โ˜…โ˜…โ˜…โ˜… "40ft Container Shipping UK to Nairobi ICD โ€” No Hidden Charges. Shipped a full container of business stock from the UK to Nairobi ICD. One price quoted, one price paid. Cleared through Azaanex with no port surprises." โ€” Bharat Patel, FCL Container ยท UK to Nairobi ICD
โ˜…โ˜…โ˜…โ˜…โ˜… "Sent a barrel with Triple A and it was door-to-door simple. Drop-off at Southall, ยฃ160 all-inclusive, WhatsApp updates throughout, and it arrived safely at the Nairobi warehouse. Will use again." โ€” Albert Njoroge, Barrel Shipping ยท Southall to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "I had extra luggage that would have cost a fortune through the airline so I used Triple A instead. Door-to-door from the UK to Kenya, far better value, and handled professionally throughout." โ€” Iminza Waithaka, Excess Baggage ยท UK to Kenya
โ˜…โ˜…โ˜…โ˜…โ˜… "We use Triple A from Southall for our business imports โ€” stock from UK suppliers shipped door-to-door to Nairobi. Reliable, well-priced, and the Kenya clearance through Azaanex is always clean. Excellent service." โ€” Tejpal Singh, Southall, UK to Kenya ยท Air & Sea
โ˜…โ˜…โ˜…โ˜…โ˜… "Hospital Equipment Logistics UK to Kenya โ€” End-to-End Managed Shipment. We imported specialised hospital equipment from the UK and Triple A handled everything from supplier coordination to delivery at our facility in Eldoret. Proper documentation and careful handling throughout." โ€” HealthTrust Kenya, Medical Logistics ยท UK โ†’ Eldoret
โ˜…โ˜…โ˜…โ˜…โ˜… "We relocated from the UK to Kenya and Triple A handled our shipment with real care. From collection in the UK to door-to-door delivery in Nairobi โ€” responsive, professional, and they understand relocation properly." โ€” James & Sarah Fletcher, Nairobi, Expat Relocation ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "Shipped some dialysis machines and two neonatal incubators from the UK to Nakuru. Triple A handled the packaging, documentation, and careful handling throughout. Everything arrived in perfect working condition, with Azaanex managing smooth Kenya customs clearance." โ€” Job Omondi, Nairobi, Medical Equipment ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "Triple A handles all our commercial shipments from the UK to our business in Parklands. Reliable, consistent, and the Kenya-side clearance through Azaanex is always handled professionally. They understand what a business needs." โ€” Vimal Shah, Parklands Nairobi, Commercial Cargo ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "UK Mtumba Bale Shipping to Kenya โ€” Consistent Stock & Reliable Supply Chain. Triple A connected us with reliable UK mtumba suppliers and manages our monthly bale shipments to Nairobi. Stock arrives consistently, quality has been good, and clearance through Azaanex is always smooth." โ€” Jennifer Muema, Nairobi, Mtumba Sourcing & Shipping
โ˜…โ˜…โ˜…โ˜…โ˜… "Kenya to UK Shipping โ€” Tea Samples & Clothing Delivered Professionally. Triple A shipped our sample tea and clothing from Nairobi to a prospective client in the UK. The process was smooth and professional โ€” they handle Kenya to UK exports just as well as UK to Kenya imports." โ€” Eunice Muthoni, Nairobi, Kenya to UK ยท Exports
โ˜…โ˜…โ˜…โ˜…โ˜… "After being let down by several cargo companies, we contacted Triple A for an oversized 60KVA generator. They collected it, handled the shipping, and delivered it safely to our factory in Industrial Area Nairobi. Professional from start to finish โ€” should have called them first." โ€” Mitul Sharma, Industrial Area Nairobi, Generator Shipping ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "We source spare parts from the UK for Maxwell Auto Repairs and Triple A handles all our shipments. Reliable door-to-door delivery to Nairobi, good pricing, and the parts always arrive in perfect condition. Our go-to freight forwarder for UK car parts to Kenya." โ€” Maxwell Otieno, Maxwell Auto Repairs, Spare Parts ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "Triple A helped us source and ship catering equipment including a 3-group commercial coffee machine, ice cream display cabinets, and kitchen prep units. Everything arrived safely and on time to our restaurant in Nairobi." โ€” Sharon Mwanga, Nairobi, Catering Equipment ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "I stock my cosmetics shop in Nairobi with products sourced from UK suppliers and Triple A handles all my shipments. They advise on KRA-compliant products before I order so I never have issues at customs. Reliable door-to-door delivery and good pricing." โ€” Zipporah Ndung'u, Nairobi, Cosmetics Shop Imports ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "Triple A shipped my wedding dress, decorations and gifts from the UK to Nairobi for our wedding. Everything arrived in perfect condition, well packaged and on time. Door-to-door service made the whole experience stress-free." โ€” Cynthia Kariuki, Nairobi, Wedding Cargo ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "I shipped a full set of gym equipment from the UK to Nairobi โ€” barbells, plates, a bench and a cable machine. Triple A collected from the supplier, packaged everything properly, and delivered door-to-door to my gym in Westlands. No clearance issues on arrival." โ€” Geoffrey Otieno, Westlands Nairobi, Gym Equipment ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "We needed a commercial printing machine shipped urgently from the UK to our print shop in Nairobi CBD. Triple A arranged collection, handled the export paperwork, and the machine arrived safely. Azaanex cleared it at Nairobi ICD without any delays." โ€” Fatuma Hassan, Nairobi CBD, Printing Equipment ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜…
Verified Reviews
โ˜…โ˜…โ˜…โ˜…โ˜… "Dropped the cargo at Southall, it went on the Friday flight, and was delivered to my door in Nairobi within 3 days. WhatsApp updates throughout and nothing extra on arrival. Best air freight from London to Kenya." โ€” Gillian Mwongeli, Air Freight ยท Southall to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "From sailing to door-to-door delivery took 48 days. Regular WhatsApp updates, clear pricing from the start, and Azaanex handled the Kenya side professionally. Very reliable." โ€” Burhan Moalim, Sea Freight ยท UK to Mombasa
โ˜…โ˜…โ˜…โ˜…โ˜… "Used their Southall address for Amazon UK and ASOS orders, they consolidated everything and delivered to my door in Kenya. Best shop-and-ship service for buying from UK websites." โ€” Njeri Kamau, Nairobi, Shop & Ship ยท Amazon UK to Kenya
โ˜…โ˜…โ˜…โ˜…โ˜… "Triple A arranged the QISJ inspection for my Range Rover, coordinated delivery to Tilbury, and it arrived at Mombasa in 35 days. Azaanex cleared it seamlessly โ€” door-to-door from the UK to Kenya." โ€” David Kariuki, Nairobi, Vehicle Shipping ยท Tilbury to Mombasa
โ˜…โ˜…โ˜…โ˜…โ˜… "Triple A guided us on the motor vehicle import rules before we shipped โ€” advice that helped avoid problems on arrival. Our personal goods cleared at Mombasa through Azaanex, and door-to-door delivery was handled smoothly throughout." โ€” Nelson Koech, Returning Resident, Returning Resident ยท Mombasa
โ˜…โ˜…โ˜…โ˜…โ˜… "I have used Triple A several times for business cargo from the UK to Kenya and they have been prompt every time. Good pricing, reliable communication, and door-to-door from UK collection to Kenya clearance." โ€” Kamau Njuguna, Nairobi, Commercial Cargo ยท UK to Kenya
โ˜…โ˜…โ˜…โ˜…โ˜… "Shipped a 5-tonne Pearson Guillotine from Plymouth to Nairobi. Safely loaded, expertly handled, and significant savings on import duty via the UK-Kenya EPA." โ€” Dean Metal Craft South West Ltd, Machinery ยท Plymouth to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "I needed to send student belongings from the UK to Kenya and Triple A made it simple and affordable. Boxes collected, process clearly explained, and door-to-door delivery arrived safely in Nairobi with good updates throughout." โ€” Aisha Athman, Student, Student Shipping ยท UK to Kenya
โ˜…โ˜…โ˜…โ˜…โ˜… "Used Triple A for a 40ft container of business stock โ€” door-to-door from the UK to Nairobi ICD. One price quoted, one price paid. Azaanex cleared it cleanly and nothing extra on arrival." โ€” Bharat Patel, FCL Container ยท UK to Nairobi ICD
โ˜…โ˜…โ˜…โ˜…โ˜… "Sent a barrel with Triple A and it was door-to-door simple. Drop-off at Southall, ยฃ160 all-inclusive, WhatsApp updates throughout, and it arrived safely at the Nairobi warehouse. Will use again." โ€” Wambui Njoroge, Barrel Shipping ยท Southall to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "I had extra luggage that would have cost a fortune through the airline so I used Triple A instead. Door-to-door from the UK to Kenya, far better value, and handled professionally throughout." โ€” Iminza Waithaka, Excess Baggage ยท UK to Kenya
โ˜…โ˜…โ˜…โ˜…โ˜… "We use Triple A from Southall for our business imports โ€” stock from UK suppliers shipped door-to-door to Nairobi. Reliable, well-priced, and the Kenya clearance through Azaanex is always clean. Excellent service." โ€” Tejpal Singh, Southall, UK to Kenya ยท Air & Sea
โ˜…โ˜…โ˜…โ˜…โ˜… "Sent Eid gifts including clothing and perfumes from the UK to Mombasa. Triple A handled everything professionally and ensured delivery before Eid celebrations." โ€” Suleman Ramadhan, Mombasa, Eid Gift Shipping ยท UK โ†’ Mombasa
โ˜…โ˜…โ˜…โ˜…โ˜… "We relocated from the UK to Kenya and Triple A handled our shipment with real care. From collection in the UK to door-to-door delivery in Nairobi โ€” responsive, professional, and they understand relocation properly." โ€” James & Sarah Fletcher, Nairobi, Expat Relocation ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "I shipped a dialysis machine and two incubators from the UK to Kenya โ€” hospital equipment that needed careful handling. Securely packaged, door-to-door to Nairobi, and everything arrived in perfect condition. Outstanding service." โ€” Job Otieno, Nairobi, Medical Equipment ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "Triple A handles all our commercial shipments from the UK to our business in Parklands. Reliable, consistent, and the Kenya-side clearance through Azaanex is always handled professionally. They understand what a business needs." โ€” Vimal Shah, Parklands Nairobi, Commercial Cargo ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "Triple A helped us source mtumba bales from UK suppliers and we have been shipping regularly ever since. They know the market, handle the logistics door-to-door, and clearance in Kenya has never been a problem." โ€” Jennifer Muema, Nairobi, Mtumba Sourcing & Shipping
โ˜…โ˜…โ˜…โ˜…โ˜… "Triple A shipped our sample tea and clothing from Nairobi to the UK โ€” they handle the Kenya to UK corridor as professionally as the other way round. Collections from Nairobi, door-to-door delivery in the UK, and clear communication throughout." โ€” Eunice Mutisya, Nairobi, Kenya to UK ยท Exports
โ˜…โ˜…โ˜…โ˜…โ˜… "After being let down by several cargo companies, we contacted Triple A for an oversized 60KVA generator. They collected it, handled the shipping, and delivered it safely to our factory in Industrial Area Nairobi. Professional from start to finish โ€” should have called them first." โ€” Mitul Sharma, Industrial Area Nairobi, Generator Shipping ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "We source spare parts from the UK for Maxwell Auto Repairs and Triple A handles all our shipments. Reliable door-to-door delivery to Nairobi, good pricing, and the parts always arrive in perfect condition. Our go-to freight forwarder for UK car parts to Kenya." โ€” Maxwell Otieno, Maxwell Auto Repairs, Spare Parts ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "Triple A helped us source a 3-group commercial coffee machine and full catering equipment from the UK. They handled everything โ€” sourcing, packaging, shipping, and door-to-door delivery to Nairobi. Excellent service for specialist catering equipment imports." โ€” Sharon Mwanga, Nairobi, Catering Equipment ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "I stock my cosmetics shop in Nairobi with products sourced from UK suppliers and Triple A handles all my shipments. They advise on KRA-compliant products before I order so I never have issues at customs. Reliable door-to-door delivery and good pricing." โ€” Zipporah Ndung'u, Nairobi, Cosmetics Shop Imports ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "Triple A shipped my wedding dress, decorations and gifts from the UK to Nairobi for our wedding. Everything arrived in perfect condition, well packaged and on time. Door-to-door service made the whole experience stress-free." โ€” Cynthia Kariuki, Nairobi, Wedding Cargo ยท UK to Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "Christmas Gifts from UK to Kenya โ€” Delivered On Time Before the Holidays. I shipped Christmas gifts for my family from London to Nairobi โ€” clothes, toys, and electronics. Triple A ensured everything went on the Friday flight and it arrived before Christmas. WhatsApp updates throughout and no extra charges on delivery." โ€” Brian Koech, Langata Gift Shipping ยท UK โ†’ Nairobi
โ˜…โ˜…โ˜…โ˜…โ˜… "We needed a commercial printing machine shipped urgently from the UK to our print shop in Nairobi CBD. Triple A arranged collection, handled the export paperwork, and the machine arrived safely. Azaanex cleared it at Nairobi ICD without any delays." โ€” Peter Matiru, Nairobi CBD, Printing Equipment ยท UK to Nairobi
๐Ÿ“Unit Z01, Canal Yard, Hayes Road, Southall UB2 5NA
๐Ÿ•Monโ€“Fri 09:30โ€“17:30 ยท Sat 09:30โ€“15:00
๐Ÿ‡ฌ๐Ÿ‡ง+44 7800 648 660
๐Ÿ‡ฐ๐Ÿ‡ช+254 111 81 81 81
info@tripleafreight.co.uk
Legal ยท Triple A Global Logistics Ltd

Privacy Policy

Company: Triple A Global Logistics Ltd  ยท  Registered in: England and Wales  ยท  Last updated: April 2026
ICO Registration: United Kingdom  ยท  Applies to: tripleafreight.co.uk and weshiptokenya.com
Your privacy matters to us. This policy explains what personal data we collect, why we collect it, how we use it, and your rights under UK GDPR. We do not sell your personal data to third parties. If you have any questions, contact us at info@tripleafreight.co.uk.
01

Who We Are

Triple A Global Logistics Ltd is a UK-registered freight forwarding company providing air freight, sea freight, vehicle shipping, customs clearance, and related logistics services from the United Kingdom to Kenya and other destinations.

For the purposes of UK GDPR, Triple A Global Logistics Ltd is the data controller for personal data collected through our websites and services.

  • Company name: Triple A Global Logistics Ltd
  • Address: Unit Z01, Canal Yard, Hayes Road, Southall, UB2 5NA
  • Email: info@tripleafreight.co.uk
  • UK Phone: +44 7800 648 660
  • Websites: tripleafreight.co.uk ยท weshiptokenya.com
02

What Data We Collect

We collect personal data that you provide to us directly and data collected automatically when you use our websites.

CategoryData CollectedSource
IdentityFull name, company nameQuote forms, WhatsApp, email
ContactPhone number, WhatsApp number, email addressQuote forms, WhatsApp, email
ShipmentCargo description, weight, origin, Kenya delivery city, declared valueQuote forms, booking confirmations
FinancialPayment reference, invoice details (not card data)Payment transactions
TechnicalIP address, browser type, device type, pages visited, time on siteGoogle Analytics, cookies
MarketingAd interactions, conversion events, remarketing audience membershipGoogle Ads, Google Analytics 4
CommunicationsWhatsApp messages, email enquiries, form submissionsDirect contact by you

We do not collect sensitive personal data (race, religion, health, biometric data) and do not require it for our services.

03

How We Collect Your Data

We collect your personal data through the following means:

  • Quote request forms on tripleafreight.co.uk and weshiptokenya.com
  • WhatsApp messages sent to our business numbers
  • Email enquiries to info@tripleafreight.co.uk
  • Booking and payment processes for confirmed shipments
  • Cookies and analytics tools when you visit our websites (see Clause 7)
  • Google Ads when you click one of our advertisements
04

Why We Use Your Data

PurposeDetails
Providing our servicesProcessing your quote, confirming your booking, managing your shipment, and coordinating customs clearance via Azaanex Holdings Ltd
Customer communicationResponding to your enquiry, sending booking confirmations, WhatsApp tracking updates, and shipment notifications
Legal and regulatory complianceMeeting UK, Kenyan, and international customs, shipping, and data protection legal obligations
Marketing and advertisingRunning Google Ads campaigns, measuring ad performance, and (with your consent) showing relevant ads to you on Google
Website improvementUnderstanding how visitors use our site via Google Analytics 4 to improve content and user experience
Fraud preventionDetecting and preventing spam, fraudulent enquiries, and unauthorised access
05

Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

  • Contract: Processing necessary to fulfil a shipment booking or quote request you have made
  • Legitimate interests: Operating our business, communicating with customers, preventing fraud, and improving our website โ€” where these interests are not overridden by your rights
  • Legal obligation: Complying with customs, tax, and regulatory requirements under UK and Kenyan law
  • Consent: For non-essential cookies, Google Analytics tracking, and Google Ads remarketing โ€” where we obtain your consent via our cookie consent tool

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

06

Who We Share Your Data With

We do not sell your personal data. We share your data only with the following categories of third party, and only to the extent necessary to deliver our services:

  • Azaanex Holdings Ltd โ€” our KRA customs clearance partner in Nairobi, who processes shipment and consignee data for customs filing purposes
  • Shipping lines and airlines โ€” carriers used to transport your cargo (e.g. bill of lading issuance)
  • Kenya Revenue Authority (KRA) โ€” as required by Kenyan customs law for import clearance
  • Google LLC โ€” via Google Analytics 4 and Google Ads for website measurement and advertising (subject to your cookie consent)
  • Email service providers โ€” used to send booking confirmations and team notifications
  • WordPress / Hostinger โ€” our website hosting and CMS platform, where form submissions are stored

All third-party processors are required to handle your data securely and in accordance with applicable data protection law.

07

Cookies & Tracking

Our websites use cookies โ€” small text files stored on your device โ€” to make the site work, understand how visitors use it, and deliver relevant advertising.

Cookie Categories We Use

Essential cookies โ€” Required for the website to function. Cannot be disabled. No personal data is shared with third parties via these cookies.

Analytics cookies โ€” Google Analytics 4 tracks how you use our site (pages visited, time spent, device type). This helps us improve our content. Requires your consent under UK GDPR.

Advertising cookies โ€” Google Ads uses cookies to measure whether you clicked one of our ads and whether you submitted a quote request after visiting. Requires your consent. See Clause 8 for full details.

Preference cookies โ€” Remember choices you make on the site (such as your selected service or origin country in our quote calculator).

You can manage your cookie preferences at any time via our cookie consent tool (shown when you first visit our site). You can also control cookies through your browser settings. Note that disabling analytics or advertising cookies will not affect your ability to use our services.

For more information about how Google uses cookies, visit policies.google.com/technologies/cookies.

08

Google Ads & Remarketing

We use Google Ads to promote our shipping services to people searching for UK-to-Kenya freight forwarding. This section explains how Google advertising technology interacts with your data.

Conversion tracking: When you submit a quote request on our website, Google Ads records this as a conversion event. This tells us that our ad was effective. The data collected is aggregated and anonymised โ€” we cannot identify you personally from conversion data.

Remarketing: If you visit our site without requesting a quote, we may show you relevant Triple A advertisements on other websites and apps within the Google Display Network. This uses cookies stored on your device with your consent.

Audience targeting: We use Google Ads audience features to show ads to people based on location, interests, and search behaviour relevant to UK-to-Kenya shipping. No sensitive personal data is used for targeting.

To opt out of Google personalised advertising, visit adssettings.google.com or install the Google Analytics opt-out browser add-on.

Google's privacy policy is available at policies.google.com/privacy.

09

How Long We Keep Your Data

Data TypeRetention PeriodReason
Quote enquiries (no booking)12 monthsFollow-up and business records
Confirmed shipment records7 yearsLegal and tax compliance (UK HMRC requirements)
Customs clearance records7 yearsKRA and HMRC regulatory requirements
WhatsApp communicationsDuration of relationship + 12 monthsCustomer service and dispute resolution
Google Analytics data14 months (Google default)Website performance analysis
Google Ads conversion data90 daysAd performance measurement

After the applicable retention period, personal data is securely deleted or anonymised.

10

International Data Transfers

Because we operate a UK-to-Kenya shipping corridor, some of your personal data is transferred to and processed in Kenya by our partner Azaanex Holdings Ltd for customs clearance purposes. Kenya is not currently designated as a country with an adequate level of data protection under UK GDPR.

We address this by ensuring that data transferred to Azaanex is limited to what is strictly necessary for customs clearance and is subject to contractual data protection obligations.

Google LLC, who provide our analytics and advertising tools, may process data in the United States and other countries. Google's Standard Contractual Clauses and additional safeguards govern these transfers.

11

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • Right of access โ€” request a copy of the personal data we hold about you
  • Right to rectification โ€” ask us to correct inaccurate or incomplete data
  • Right to erasure โ€” request deletion of your data where we have no legal obligation to retain it
  • Right to restrict processing โ€” ask us to limit how we use your data in certain circumstances
  • Right to data portability โ€” receive your data in a structured, machine-readable format
  • Right to object โ€” object to processing based on legitimate interests, including direct marketing
  • Right to withdraw consent โ€” withdraw consent for cookies or marketing at any time without penalty

To exercise any of these rights, email us at info@tripleafreight.co.uk with your request. We will respond within 30 days.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

12

How to Contact Us

For any questions, requests, or concerns about this Privacy Policy or how we handle your personal data, please contact us:

  • Email: info@tripleafreight.co.uk
  • Post: Triple A Global Logistics Ltd, Unit Z01, Canal Yard, Hayes Road, Southall, UB2 5NA
  • WhatsApp: +44 7800 648 660

This Privacy Policy was last updated in April 2026. We may update it from time to time to reflect changes in our services, technology, or legal requirements. The current version will always be published at tripleafreight.co.uk/privacy-policy/.

Questions About Your Privacy?

We take data protection seriously. Contact our team and we will respond within 30 days to any request regarding your personal data.