Terms & Conditions

All quotes are based on the information provided by the client at the time of enquiry, including cargo type, weight, dimensions, declared value, destination, and required documentation. Quotes may be revised if any of these details are inaccurate, incomplete, or change after booking confirmation.

Transit times and shipping schedules stated in quotes or on our website are estimates only and are not guaranteed. Our published rates include KRA customs clearance for standard shipments via Azaanex Holdings Ltd. Import duties assessed by Kenya Revenue Authority, door delivery, vehicle shipping, and FCL containers are quoted separately and are not included in standard freight rates unless expressly confirmed in writing.

All invoices must be paid in full before cargo release, delivery, or collection unless otherwise agreed in writing by an authorised representative of Triple A Global Logistics Ltd. Clients must quote the correct invoice reference when making payment.

Late payment may delay the release of cargo and may be subject to exchange-rate adjustments and any applicable additional storage or handling charges accrued during the delay period.

Clients are granted 14 days of free storage from the arrival notice date at our Nairobi warehouse, unless otherwise stated in writing at the time of booking. After this period, storage charges of KES 300 per day per consignment shall apply.

Cargo not collected within 30 days of the arrival notice date may be disposed of or sold to recover unpaid charges, subject to reasonable prior notice to the client. Triple A Global Logistics Ltd accepts no liability for deterioration, loss, or damage to cargo stored beyond 30 days after the arrival notice date.

The client is responsible for ensuring that all goods are lawfully owned, correctly declared, accurately valued, properly packed, and fit for international transport. The following items must be professionally packed before tendering to us:

• Televisions and flat-screen displays
• Glassware and fragile ceramics
• Electronics and computer equipment
• Any item susceptible to damage from vibration, compression, or handling

Goods that are inadequately packed travel entirely at the owner's risk. Triple A Global Logistics Ltd accepts no liability for damage to goods that were not professionally packed prior to shipment.

All shipments must comply with applicable UK, Kenyan, and international trade, customs, sanctions, aviation, maritime, and safety laws and regulations. The client agrees to indemnify and hold harmless Triple A Global Logistics Ltd, its directors, employees, and agents against any loss, liability, fine, penalty, seizure, delay, or claim arising from the client's breach of applicable laws or these Terms & Conditions.

All delivery and transit times are estimates only. Triple A Global Logistics Ltd is not liable for delay caused by any of the following:

• Customs examinations or regulatory holds
• Port congestion or vessel rollover
• Airline or shipping line disruptions
• Security checks or government actions
• Weather events, strikes, or civil disruption
• Incomplete documentation or unpaid duties
• Any event beyond our reasonable control

Delivery timelines begin only after all required documentation, payment, and customs clearance requirements have been fully satisfied by the client and/or consignee.

Optional cargo insurance is available upon request and must be arranged before shipment departs. If insurance is not purchased, goods travel uninsured and subject to the liability limits stated in Clause 9 above.

It is the client's sole responsibility to request insurance before dispatch. Triple A Global Logistics Ltd accepts no liability for uninsured losses where insurance was available but not purchased.

All claims for loss or damage must be submitted in writing to info@tripleafreight.co.uk within 7 days of delivery or collection. Claims submitted after this period may be rejected without further consideration.

A shipment will only be treated as lost if it remains undelivered 60 days after the estimated delivery date, excluding delays caused by customs, regulatory authorities, force majeure, or events beyond our reasonable control.

All claims must be supported by:

• Proof of purchase for the affected goods
• Photographs of damage where applicable
• The original packing list and invoice
• Any other supporting documents we may reasonably require

Triple A Global Logistics Ltd shall not be liable for delay, loss, damage, non-performance, or additional expense caused by events beyond our reasonable control, including but not limited to:

• Natural disasters, floods, fire, or extreme weather
• War, civil unrest, terrorism, or government action
• Epidemic, pandemic, or public health emergency
• Strike, labour disruption, or industrial action
• Port congestion, carrier delay, or vessel disruption
• Customs or regulatory intervention
• Systems failure or cyber incident

The parties shall first attempt to resolve any dispute informally by written notice, allowing a period of 30 days for resolution before escalating further.

These Terms & Conditions are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or related to these Terms or any services provided by Triple A Global Logistics Ltd.

By taking any of the following actions, the client confirms full and unconditional acceptance of these Terms & Conditions:

• Requesting a quote from Triple A Global Logistics Ltd
• Making payment for any service
• Releasing goods into our care or custody
• Proceeding with a shipment booking
• Using our website, warehouse, or shipping services in any capacity